Returns & Exchanges
At Bern, we want you to stay safe and comfortable in your gear; if your helmet or accessories aren't the perfect fit, you can return or exchange them within 30 days of purchase. Items must be in their original, unused condition with all tags and packaging intact to qualify for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to start the process and select the items you wish to send back.
Print Your Label
Once your request is approved, we will email you a prepaid shipping label to print and attach to your original packaging.
Ship It Back
Drop off your package at any authorized carrier location, ensuring the old shipping labels are covered or removed.
Receive Your Refund
After our warehouse team inspects the returned gear for safety standards, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing